WHO ARE WE?
Chester Joinery Services
HOW DO WE COLLECT INFORMATION FROM YOU?
We obtain information about you when you use our website, for example, when you contact us about products and services, or if you wish to arrange a quotation. By contacting us through our website you consent to the collection and processing of your personal details by us.
WHAT TYPE OF INFORMATION IS COLLECTED FROM YOU?
The personal information we collect might include your name, address, phone number, email address, IP address, and information regarding what pages are accessed and when. If you purchase a product or service from us, we do not ask for your bank details, you can make payment to us in cash or through your own bank who specialise in keeping your details secure.
HOW IS YOUR INFORMATION USED?
This information is only used to fulfil your specific request.
We may use your information to:
Contact you to arrange a quote or give advise as requested
Carry out obligations and keep you updated after you have entered into a contract with us
To seek you views or comments on the service we have provided
Keep you updated with news and offers
Notify you of changes to our services
Send you communications which you have requested.
We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
WHO HAS ACCESS TO YOUR INFORMATION?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
We may pass your information to our third party service providers, and other associated organisations for the purposes of providing services to you, for example if you ask me to order a kitchen from a third party such as B&Q and they ask for your details so they can arrange a convenient day with you for delivery. However, when we use third party providers, we disclose only the personal information that is necessary to deliver the service.
We do not share information with any other companies or organisations unless required to do so by law, or if you violate our Terms of Service.
You have a choice about whether or not you wish to receive information from us.
We will not contact you for marketing purposes unless you have given your prior consent. You can change your marketing preferences at any time by contacting us by email.
HOW YOU CAN ACCESS AND UPDATE YOUR INFORMATION
If you would like to access, correct, amend or delete any personal information we have about you, contact us by email.
This website may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors and understanding how visitors use the website. Cookies can also help customise the site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
If you do not wish cookies to be placed on your PC, then they can be disabled in your web browser. The option to do so is normally found in your browser’s “security settings” section. However, please note, permanently disabling cookies in your browser may result in a loss of functionality when using our website, as well as other websites and interactive services.
For further information, including how to amend your cookie settings, please visit www.aboutcookies.org.
COMMITMENT TO DATA SECURITY
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. To comply with HM Revenue and Customs laws we are required to keep our records for 3 years. These records include our diaries and customer booking invoices which will have your details on if you have arranged for us to visit you for a quotation, or you have booked with in with us. These documents are kept in a secure place until after the 3 year time period and then they are destroyed.
TRANSFERRING YOUR INFORMATION OUTSIDE OF EUROPE
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
LINKS TO OTHER WEBSITES
This document was last modified on 16 May 2018